Cross-sale Training

This course was created as a refresher course for employees of kupikniga.mk, as a reminder on how to react in situations when there is an opportunity for a cross-sale. We added a gamification element in the form of badges and levels.

Who is this course for?

• Employees of kupikniga.mk

What you will learn?

• Cross-sale techniques over the phone

Course elements

• Linear based
• Character selection
• Gamified (badges)
• Real world situation
• Practical
• Interactive (with custom made interactions, such as a cross-word puzzle)